Buyer Beware: Zenified Pain Relief Pen
Hey everyone, I have another product for all of you to beware of. The Zenified pain relief pen. It's been advertised on Facebook and their website as a way to help sooth pain and help with blood circulation. But what was sent was a cheap plastic tens machine that runs on a AA battery.
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I have fibromyalgia, and sometimes the pain is so intense that I can't sleep. A few months ago the mind-numbing pain in my arm was so intense that I was desperate for a distraction at 3am. Yes, I know… all purchases after midnight are a mistake. But like many others, I was in so much pain that all I could think of was that I needed something to help.
I was on Facebook, looking at herbal remedies for pain when the ad for this device came up. I looked at the website and it looked amazing. But, I know that websites can be faked so I let it go. I didn't make the purchase that night.
A few days later, the ad came up again and this time I looked at the reviews, I looked at the comments, and the quick responses from the company. I was impressed with the answers and I have used tens machines in the past, and I was familiar with how it worked.
This one promised that it was a much more focused pulse for directed pain relief than other tens machines that are more like patches for large areas.
Because I know that a lot of my readers, like myself, are looking for drug-free options for pain relief, I decided to give this device a try. I was hopeful that I would find an option that was both portable and affordable being priced at $40.
After a week, I checked on the order and there had been no shipping email sent. So I sent them an email asking about my device. However with Covid-19 causing shipping troubles, I gave them plenty of patience. I was sure they would respond quickly and let me know what was happening.
I didn't hear from them in a few days, so I sent them a message on their Facebook page.
Then I emailed them again, with my purchase order number and asked again. With no response.
A week later I left a comment on their page asking what was happening. It was deleted.
I then went to PayPal and tried to ask them to get a refund. But you need to email them for that. And no answer.
2 months later, I got an email that my device had been shipped.
2 weeks later, I got my package. No padding, just tossed in a plastic bag and the box looks like it has been kicked around a playground.
When I opened the packaged, I discovered that this was NOTHING like the product I had agreed to purchase.
I opened the bottom to insert the battery, and the whole thing came apart in my hand. Thin, cheap plastic! After I got it back together, it never came on.
After trying for a while to get it to work, I gave up and went to their website for a return. This is what I found, which is very different from the 100% satisfaction guarantee I was promised when I made the purchase:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
– Gift cards
– Downloadable software products
– Some health and personal care items
Annnnnd…. since they didn't ship the product out until the 30 days was up, and they labeled the product health. I am out of luck.
I have contacted them, I've emailed and left messages and a review. However, I doubt I'll get any response.
So I'm going to let my readers know that this is not a good product. That's the best thing I can do. Scams happen all the time, and crooks have done a great job at dressing up their products to look great so we will buy them.
And thankfully it was only $40 and it isn't going to break the bank. However, I really was hopeful to discover a pain relief product that would work.
This simply isn't it.
Update: After filing a complaint and having to escalate that complaint for selling fraudulent products, they have stated that if we ship back this cheap plastic, they will refund my $40. However, as others have told me, shipping to ITALY is expensive and it is at my own cost.
We have also spoke to many other customers who have also been ripped off by this fraud. It's sad that they have preyed on people seeking relief from pain and are getting away with it.
But we have been working hard to get the word out about this and help others to avoid being taken advantage of.
Please share this with your friends and family and get the word out.