Like hundreds of other people this weekend, I attended the Northwest Flower and Garden show in Seattle, Washington. These shows are packed full of vendors showing off their latest and best innovations. But Buyers Beware! What you buy isn't always what you get.  This is my review of the Smart Living Ceramic Cookware set that I purchased at the show.

This is my own review of my purchase.  I have not been paid to give a negative review.  I have been accused of trying to push an affiliate product, but the truth is that I had a very bad interaction with Smart Living Ceramic Cookware, and I learned a valuable lesson that I hope I can pass on to others before they make the same mistake I did. 

 

Smart Living Ceramic Cookware

This year I didn't have any plans to buy anything more than maybe some flower bulbs and try out the new flavors in the tasting court.  Last year I got a lovely little garlic grater that I just love. So the opportunity to try and find new things is always exciting.

What I didn't know was that I was about to learn a valuable lesson about smart purchases.

Cookware that doesn't stick

Every morning I make the same thing for breakfast. 2 lightly fried eggs and gluten-free waffles. So while my routine is the same, my pans rotate. For many years I was a fan of my cast iron pans. I still love them. But more for the sentimental reasons for cooking like my Grandmother and less for their superior slipperiness when it came to making eggs.

However last year I discovered the joys of ceramic cooking. Thanks to the people at DaTerra Cucina, I discovered smooth, slippery cooking with little fats added to my food.


I LOVE my frying pan, and I used it daily. So when I went to the show this weekend and found another beautiful frying pan that promised the same surface in red, I was delighted.

Smart Living Ceramic Cookware

At the show, we discovered Smart Living Ceramic Cookware. For the “Show Special” I was able to get multiple frying pans and pots in delightful red. I LOVE red, and these just made me happy to look at. And I got all of them for around $250. I loved that deal!

Excitedly I took them home, washed them, and made my first batch of fried eggs. The guy had shown me in his demonstration how eggs were cooked with no oil at all and came out as perfect omelets.

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My first batch… the eggs stuck to the pan and ripped apart. Hmm… maybe I needed to add a little oil. And yes, that did help. They slipped around the pan nicely. But something was off… and I couldn't figure out what it was.

Ruined on the first try

What was off was that this “high heat indestructible oven safe pan” was actually burning. My pan was on fire!

The gas flame and oven safe handle was charring!

I stared in horror at my pretty little egg pan with now a crispy ugly handle.

I went through a range of emotions.  Sad that my pan was ruined, angry that it wasn't doing the job that it was supposed to do, and embarrassed that I ruined my pan cooking eggs on the first day!

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More bad news

I called the number I found online for the pans to talk about the warranty for the pan. Even though I was confused when the man answered with a “Hello” instead of a company introduction, I told him about my issue with the pan.

“Well, these pans aren’t good for gas heat. They heat up very high and warp if the coil gets too hot.”

Wait.. that wasn’t the issue that I called about. He hadn’t been listening. And now he’d just shared the critical difference between these new pans and the Da Terra pan that I loved.

My pan can get hot. I mean crazy hot. It can go from the gas stove to the oven, and it’s freaking perfect. And surprisingly, the lid and handle with the cool silicon never changes at all.

Is this guy telling me that you can only cook on the heat plates they used at the show??

Dazed I stood there looking at my pan and feeling stupid. The whole dazzle of the pans suddenly paled as I realized I’d been duped.

In almost tears, I vowed never to go back to the Flower Show because you really can’t trust what you see. I’d been scammed along with probably dozens of other people this weekend into believing that these were the same quality pans that could be found at a higher cost.

Then I looked over at my faithful skillet and smiled. I’d put off purchasing others. But this morning as I pulled out the shiny red pans and packed them up to send back, I realized the truth that I always preach to my children hadn’t been heard by myself at all. You get what you pay for.

Trust reviews

Over the years I've come to depend on user reviews. This weekend I strayed from the path of checking reviews and investigating before a big purchase and I regret it.

No reviews. A strange website, and a feeling like I just gave away a ton of money to a guy selling fake watches in a back alley. I learned my lesson.


Try These Instead:

Rachael Ray 14 Piece Cucina Hard Anodized Cookware Set Agave Blue  


Lesson learned

This just proves that you are never too old to learn something new or to be reminded of the lessons of the past.  If it looks too good to be true, it often is.

I was able to send my pans back for a refund after I paid for shipping. But really, I'm still annoyed and out $30 for shipping.

Getting A refund:

This part was very hard.  I had to do some heavy research to discover that these pans are part of the ugly side of Multi-Level Marketing.  You can not return them to the company.  You have to track down the seller that you purchased from, have your receipt, and send everything back in the original box.

Don't let up!

You will need to track everything and make sure you have dates and the seller's information.

It takes effort, but we were able to get our refund.

We have heard from a lot of our readers about the frustrations they have had with this company and these pans. It is so frustrating because the company changes names and doesn't have a company standing behind it.

They are sold by vendors who travel around from show to show, peddling these products and making claims and then vanishing.  So buyer, don't be fooled by these pans!

Have you tried a new gadget or invention that didn't measure up to the hype?  What about found something new that you just can't live without?  We'd love to hear about it.

Leave your thoughts in the comments!

crysta

19 thoughts on “Buyer Beware! Smart Living Ceramic Cookware Honest Review”

  1. Hi Crysta! I’m Courtney and I work for the Flower & Garden Show. I’m so sorry you had to go through this!
    I just wanted to let you know that I’ve passed this post along to our exhibits manager to make her aware of this unfortunate situation to look into this exhibitor. Please let me know if I can help with anything else. – Courtney

    1. Dancing with Fireflies

      Wow! Thank you. I am so glad that my experience might help others in the future to have a better time at the show. This actually does change how I feel about returning next year. Thank you!

      1. Dancing with Fireflies

        Well I had to do some research. Then I started contacting everyone that I could. I even contacted the Home Show event planners and told them my story and they put me in contact with the dealer that sold them to me. After that, I contacted them and demanded my money back.

        It’s hard work, but I was able to send all of my pans back and got a full refund. Good luck!

      2. Dancing with Fireflies

        I’m so sorry! That’s what happened to me and so many other readers.

        Do you still have the information of who you purchased through? We discovered that these pans are bought by each vendor and resold. So there is no big company to complain to or get a refund from.

        Now we know the scam!

    2. Wow, Crysta. I’m so sorry you had go through that, but so pleased you came back around to DaTerra Cucina. Thanks very much for the kind words. As a family business, we are so honored when people not only like our product, but are willing to shout out their love for it. We are truly flattered!

      P.S. Those carrots looks AMAZING. May we use the photo on our social media? 🙂

      1. Dancing with Fireflies

        Aww! You know you can use them. And I really am trying to make more time to write out recipes!

    3. Dancing with Fireflies

      I’m really glad you had a good experience with them. I just think that a pan that catches fire easily, isn’t something I need in my kitchen. But thank you for sharing your thoughts.

    4. I am just now looking this cookware up. Unfortunately people get caught up in the moment at “fairs”. We purchased ours last year at the state fair and for quite a while they performed just like demonstrated. They are just over a year in use and I can’t cook anything without sticking horribly and using so much oil or whatever to keep from sticking. I’m ready to throw them out. Also, when we returned to the state fair this year the company wasn’t anywhere in sight. It probably was a good thing, because I might have embarrassed myself and my husband. Didn’t think about trying to return them, figured they would never take them back. Regards.

      1. Dancing with Fireflies

        Yeah, I learned a lesson myself. They looked so cool! But they are a scam and sadly we weren’t the only ones taken by them.

        1. Dancing with Fireflies

          Thanks for taking the time to share your thoughts Wenzel! I am really glad that you had a good experience with your purchase.

          Sadly, we have met others like myself who had a negative purchase. But it’s great that you weren’t feeling as frustrated as we were.

          Thanks for reading! And enjoy your pans!!! 🙂

      2. I actually have the similar story. Purchased mine at the show in Miami this Fall, the whole set in silver. My small pan is completely shot, everything sticks to it. My medium pan is about to be in the same condition. We also do eggs, some vegetables on the small pan, using only silicone utensils.
        I would like to know where I can return the product or how I can get my replacement.
        So far I can’t find their website or address, or phone for that matter. I did not save the box of course.
        Does anyone knows the company information?

      3. Hi. I bought mine at the PNE in Vancouver two years ago and it’s still as good as new and it’s the only frying pan I use. I’ve even used it in the oven when I make fritatas. I’m going to buy two more when the show comes back in August. Sounds like the high heat is the issue. I’ve purchased 4 different brands of ceramic pans in the past 5 years and they all warn not to use high heat… that said, the Smart Living pan is the only one still standing, ie the only one that is still absolutely non-stick

      4. Dancing with Fireflies

        Actually, I wrote this review before affiliate marketing. The pans are HORRIBLE. The ridiculous process of returning them was INSANE. And this was actually the reason I started doing reviews because people are getting scammed by BS thieves and liars that sell these phony products and then they have no idea where to turn for help.

        But, I’m glad you took the time to read and comment.

      5. I bought these pans at the Tampa RV show. Worked great for 1 year then started sticking. Now they are not useable as everything sticks. Didn’t keep the receipt or box so I guess I am out. Would not recommend at all.

      6. I bought mine at a Home Show in Ottawa a few years back. Again the demo was amazing so I bought 2. They worked well for about a year and now eggs stick to them and don’t slide around like at the show. I searched the internet and tried a couple things to clean them like boiling detergent and water, another one was boiling baking soda and water. None seem to work. I never use metal in the pans and always keep at medium heat or lower. Very disappointed and would like to know why they keep selling them at shows when they don’t work for very long. Maybe it is just a protein buildup issue but there are no instructions on how to get them back to the way they performed when new. If anyone has ideas let me know or if their truly is a non-stick pan out there that works.

        1. Boy I’d love to know a cleaning method as well. The pans have worked well for about two years but now everything is sticking.

      7. I am on the same journey! My 10″ pan handle scorched. So now, anytime I try to use it, everything smells burned, not to mention unsightly, and I would imagine dangerous as the scorch has compromised it structure. Not sure where my receipt is, but I had the wrap that the pots were in with their logo, etc. Also purchased at a Home Show, in Chicago. So disappointing!

      8. Sorry to hear about your experience.
        I sell baked goods at a local market and at the booth next to mine they sold Smart Living all summer. I bought one small fry pan and absolutely love it.
        I also use a glass top and for any fry pan, always on medium. So far I’ve had no issues. I’ve always been told high heat will ruin any non-stick pans.
        I still have pans I bought back in 2001 and I believe it has to do with using lower heat and the fact that they are good quality.
        But whether it’s ceramic or Teflon, nonstick surfaces don’t react well to high heat.

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